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ELM CITY CENTER
2004 Annual Review
Strategic Plan Survey
Dear friends of Elm City Center (ECC)
We are doing an annual review of how well ECC did in 2003 in meeting
it’s goals and providing services to people with disabilities. The survey
asks you to rates our services and do a SWOT (strengths, weakness,
opportunities and threats) analysis for ECC. There are no right or wrong
answers and we value your input! The results of the survey will be published
in our quarterly newsletter. Since you are on the Internet here is how
you can fill this form out:
Step 1. Copy all of text in this memo into you word processor. If you do not
know how follow these steps:
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Move
your cursor to the "E" in Elm on the first line. Left click your mouse, hold
down the left button, and take the cursor to the bottom of the page. You
will see the line that talks about a return date. The text will have changed
color. You do not need the text in the headers above this memo or the column
at the far left. When at the end take your finger off the left button and
move the cursor up to the "Edit" button on your browser. Should be in the
upper left corner. Click on "Edit" and click on the "Copy" option that will
appear. |
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Turn on your word processor. In Windows
that means clicking on "Start" in the lower left corner and then use the
menu to open whatever word processor you use. Once the program opens click
on "File" and then click "New". A new file will start. Simply place the
cursor in the file and press "Ctrl-V" or click "Edit" then click on "Paste"
and this file will appear in your word processor file. Formatting may be
slightly off but that is easy to fix. |
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Step 2. Edit the form by typing in your information. Do not add
graphics or any special formatting commands. We use Word and WordPerfect so
we should be able to read your message. Each section of this form is in it's
own "box" so you will not run out of space.
Step 3. Save your file like you
always do.
Step 4. Once you are done, you have 4 ways of getting it back to us. All
these ways work.
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Print a copy and
mail it to or drop it off at Elm City Center, 1314 W Walnut, Jacksonville,
IL 62650. |
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Print a copy and fax it
to Elm City Center at 217-245-2350 |
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Send
it as text email. Copy the completed edited file with your word processor.
Open your browser and get into the email section where you can send a new
file. Paste the file into the message section. Our email address is
ecc@elmcity.org. Put "ECC 2004 Review" as the subject. Click on "Send" |
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Send your file as an attachment to email.
Get to the email section of the browser. Fill in the email address and
subject lines with the above information. Click on the attachment button.
Each browser is slightly different, but attachment buttons often have a
paperclip picture on them. Go find your file and simply click on the file
name. The file name should appear in the email form. Click on "Send"
and the file will automatically come to us attached to your email |
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A
summary of all the responses we receive will be published in our quarterly
newsletter and on our webpage. We
will not release your name, but may call you if you volunteer to be part of
our focus group. Details are at the end of this memo.
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RATE ELM CITY CENTER’S SERVICES
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Very
Good
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Good
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OK
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Fair
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Poor
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The quality of ECC’s manual, plans,
policies
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The timeliness of ECC’s paperwork.
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ECC’s community image
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The quality of our physical facilities
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The quality of our transportation
services
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The quality of our vocational training
programs
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The quality of our residential program
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The quality of our social center
program
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The quality of our support services
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The skill of the ECC staff who work
with you
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Our cooperation with you
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Our response to your concerns
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Your overall satisfaction with our
services
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EXTERNAL EVENTS AND TRENDS
Please list below the specific external
events or trends you think will impact Elm City over the next two to four
years. Think broadly in terms of the Economic, Disability related,
Technical, Political, Social, Cultural and/or Demographic events/trends that
might have a strategic impact on ECC. List at least three (3) external
events or trends that you believe will have importance for Elm City Center.
1.
2.
3.
4.
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SWOT ANALYSIS
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This section looks at Elm City’s Strengths,
Weaknesses, Opportunities and Threats. There are no right or wrong answers.
This is a way for you to tell us how we are doing or what we should be doing
differently. |
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STRENGTHS
– What do we do well? It can be defined as one or more skills, distinctive
competencies, capabilities, or resources that Elm City has that will help us
in the future:
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WEAKNESSES
– What should we improve or change? This can be defined as lacking of one or
more skills, distinctive competencies, capabilities, or resources that Elm
City needs to meet future challenges.
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OPPORTUNITIES
– What should we be looking for? This can include production work, programs,
community placement, residential, social events, funding or any other idea
you feel can be a benefit to Elm City.
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THREATS
- What should we be watching out for? Are there situations or events that
you feel can have a serious negative or harmful impact to Elm City? This can
range from poor funding, to losing jobs, to the local economy, competition,
or any other topic you think is important.
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ANYTHING YOU WANT TO ADD –
Any comment you want to make about ECC that
does not fit somewhere else.
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WHO ARE YOU?
We need some broad groupings to understand what different groups are saying.
Please check one of the lines below so we
have some idea how you are a part of ECC.
___ I receive services directly from Elm City ___ I am an employee who works
for Elm City
___ I am a parent, guardian or relative ___ I am an employee of
another agency
___ I am an interested citizen or advocate ___ I am on the Elm City Board
of Directors
___ I
am a funder
FOCUS
GROUP
Would you be willing to
be part of a focus group that would go over the results of this survey?
We would like to invite
15-20 people to come to Elm City Center for this group. Simply fill out the
information below so we can contact you.
DATE:
Friday, March 12, 2004
TIME:
12:00 noon to 2:00 pm.
WHERE:
In the Elm City Center Board Room
INFORMATION
ABOUT YOU
(not needed unless you
would like to be part of the focus group)
Name:______________________________________________________________
Address:____________________________________________________________
City:___________________________ State:_______ Zipcode:________
Phone:_________________________ |
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PLEASE RETURN THIS FORM TO ELM CITY CENTER NO
LATER THAN February 27,2004
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Illinois
